ADA Systems Update: Sept. 3-10, 2024
The ADA is making changes across the organization to better serve its members and the dental profession.
As part of those changes, Sept. 3-10 is a very special week for the ADA as we work to update our systems. During this week we won’t be able to provide the usual high standard of customer service that we typically provide. We appreciate your patience during this time.
Here’s the schedule of ADA Store and ADA Continuing Education events and information that may impact you:
Sept. 3-9
Sept. 6-10
ADA Store and ADA Continuing Education (online courses and webinars) will be down, you will not be able to:
As part of the ADA updates, all ADA customers will be required to update their login credentials beginning Sept. 10.
We will be able to help you with ADA Store and ADA Continuing Education resources on Sept. 10.
We are always working to provide you with the best user experience possible while visiting our website.
Once we are back up on Sept. 10, you will be able to use your unique email address to sign into your account instead of your member ID number. To find out more about the new login credentials, visit our ADA New Login Frequently Asked Questions.
You will also enjoy a more personalized experience to better help you get what you need to advance your career.
Beginning Sept. 10, your username will change from your ADA member number to your unique email address. This is required to improve the security of your account and ensure that only authorized users can access the ADA system.
To find more about the new login credentials, visit our ADA New Login Frequently Asked Questions.
CDT 2025 will begin shipping on Sept. 16. Your shipment should arrive by Sept. 30.
We cannot take any orders right now; we apologize for the inconvenience. While our website is down for improvements, you can peruse our digital catalog here.
We’ll be back up in a few days and ready to take your orders on such products as our best-selling CDT 2025 Kit, the new Dental Communication: Emails, Templates and Forms or our recently revised 3 Tooth Replacement Options brochure.
If you would like to be contacted after our systems are updated on Sept. 10, please fill out our contact form.
You can find your recent continuing education courses, including Online Courses and Live Webinars, on your My Courses page from Sept. 2-5.
From Sept. 6-9, access to your course history will not be available. Fill out our contact form to be notified once the system update has been completed.
Access to past CE will be available in your MyADA portal.
From Sept. 6-9, our Member Service Center will not have access to your tracking numbers.
Please fill out our contact form to be notified once the system update has been completed.
General Questions
To contact an ADA Member Service Advisor, you can fill out our Support form, email support@engage.ada.org or call 800.947.4746. Our advisors are available weekdays between 7 a.m. – 6 p.m. CT.
Please call our Member Service Advisors to update your account. Our new platform requires at least one unique email address per account.
Yes. The ADA is committed to safeguarding customer information and combating fraud. We have implemented industry-leading security initiatives through Stripe.com. All transactions are protected by the strongest encryption methods and security protocols available.
Your purchases using VISA, MasterCard and American Express are encrypted through Stripe.com.
You'll see the charge immediately after clicking "Submit Order" during the checkout process. Keep an eye out for a confirmation email.
Some states require taxes on digital products like courses and videos.
ADA Continuing Education
Visit the online transcript to access your records and course completion documents. ADA members can also use this system to monitor state and self-reported credits.
Certainly. Visit the online transcript to access your records and course completion documents. ADA members can also use this system to monitor state and self-reported credits.
Access your transcript by visiting My ADA and logging into your account.
Under Certificates, you can download the CE verification letters for online courses you’ve completed. The Courses section shows your progress in courses you’ve started as well as the completion date (if applicable).
You can also access your full transcript in the CE section of your My ADA page.
After completing a course, please also complete the evaluation. Complete the course, the evaluation and any applicable questions. If you don't see the CE letter, contact ce_online@ada.org.
Livestream courses are events that have to be viewed at a specific date and time. They will not be recorded for future viewing. If you purchase a Livestream course by accident or if you're unable to attend, please contact ce_online@ada.org.
ADA Continuing Education Subscriptions
A one-year subscription offers unlimited entry to our non-premier, on-demand courses, including JADA CE. Discover more about subscriptions on our Subscription page.
With a group subscription, you can purchase an annual subscription for up to five team members. Learn more on our Subscription page.
For details about acquiring single courses for multiple dental team members or obtaining multiple team subscriptions, call 800.621.8099 or email ce_online@ada.org.
Call 800.621.8099 or email ce_online@ada.org. Please note, if you've already earned CE credit from a course, we're unable to issue a refund.
Regarding cancellations: If you've earned CE from a course taken with a CE Online Subscription, you may cancel your subscription, but you'll be responsible for paying individual course prices for any CE already earned.
Orders will be completely refunded. You may have to reorder the courses you want to keep.
No. To qualify for the member discount, only the user who purchases the group subscription has to be an ADA member.
We're sorry to see you go. However, subscriptions can be cancelled. Please contact our Member Service Center at support@engageo.ada.org or call 800.947.4746.
Your subscription does not auto-renew. You can manage your subscriptions by clicking My Account and selecting Subscriptions. Click "Manage" on the right side of your active subscription. Select "Purchase Extension Pack" to extend your subscription for an additional year.
Yes, all courses are available for individual purchase on the ADA Continuing Education platform.
ADA Store
Email your request for a print copy of the ADA Store to store@ada.org. To view the digital version of the catalog, click here. Visit our ecommerce site ADAstore.org to shop 24/7.
Your shipping rate is shown when you place an online order, or you can request a shipping estimate when you place a phone order.
Shipping rates are flat rates based on package weight. The same rate is used across the 48 contiguous United States, U.S. non-continental states and territories. Higher rates apply (and delivery times are longer) for shipments to Canada and Mexico. ADA Store regrets that it does not ship tangible goods outside these regions.
If you call our Member Service Center at 800.947.4746 weekdays by 11 a.m. CT, overnight or 2nd day air service is available within the contiguous 48 United States. Please call to order, so our Member Service Advisor can speed things up.
Most ADA Store packages are sent via UPS. For shipments to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands, U.S. Postal Service is available upon request. (Unfortunately, for orders of personalized products, U.S. Postal Service is not an option.) Orders for Membership Plaques are sent via FedEx.
Your complete satisfaction, both in the quality of merchandise and the way we handle your order, is very important to us. If you are not completely satisfied with your ADA Store product, you may return it within 90 days for a full refund of merchandise costs.
If you choose to return an item, please call our Member Service Center at 800.947.4746 weekdays, 7 a.m. to 6 p.m. CT, to let us know if you would like a replacement, refund or an exchange. Items must be returned in the original packaging. Include customer name, order number and reason for return. Original shipping and handling charges will not be refunded. If an item arrives damaged, please contact our Member Service Advisors immediately for a replacement.
Generally not—UPS requires a street address. For shipments to U.S. non-continental states and territories made via U.S. Postal Service, delivery to P.O. boxes is possible.
We apologize for any delays. Please call the Member Service Center at 800.947.4746 weekdays, 7 a.m. to 6 p.m. CT or email store@ada.org for an estimated ship date.
Your credit card will be charged when you submit your order. Any backordered items will ship within 30 days.
Appropriate sales tax is calculated during checkout and is based on existing local, state and federal laws. Any taxes imposed will be specified in your cart prior to submitting your order. If you are ordering for a tax-exempt organization, please notify the Member Service Advisor before you place your order. If you have any questions about your order total, please call our Member Service Center at 800-947-4746 or send an email to store@ada.org.
E-books
Below are answers to the most common e-book questions. Or view our complete e-book FAQ here.
Access instructions are typically printed on the inside front cover of your book. If you ordered directly from ADA Store, you will receive an email confirmation that includes a link to the e-bookshelf and your e-book.
Log in with your user ID (typically your ADA number or email address) and your password. If you need assistance, call an ADA Member Service Advisor at 800-947-4746.
If you ordered your product from another vendor, and the e-book is included, access instructions are printed on the inside front cover of the book.
ADA e-books will work on most computers, tablets and smartphones. Your device must have web browsing capabilities to read ADA e-books.
To access an e-book, you need an internet connection and an updated browser. Please use the most up-to-date version available of Safari, Firefox, Internet Explorer, Chrome or Edge. Cookies, JavaScript and pop-ups must be enabled for full site functionality.
Up to six devices.
Yes, one page at a time.
Mobile Apps
Follow these steps to order ADA mobile apps for individual use:
Go to ADAstore.org and purchase W01321i. Your order confirmation will include access instructions. Next, go to the Apple App Store or Google Android store to download the app to your device, log in and access all content on the app. For multiple users and/or sites, please send an email to SpecialOrdersPDS@ada.org.
Licensing & Permissions
Yes. Please contact ADA Media Relations at mediarelations@ada.org or 312.440.2806.
We evaluate these requests on a case-by-case basis. Please email Caitlin Wilson, patient education product manager, with your request: wilsonc@ada.org.
Visit this page for information about CDT licensing and to complete the Licensing Questionnaire. If questions remain, contact Debbie Labinger, manager, special accounts and licensing, labingerd@ada.org.
It depends. ADA does not hold copyright on all images within our products so please contact us and we can evaluate on a case-by-case basis. We highly encourage you to give us the chance to work with you to provide resources that are appropriate for your needs. Contact Caitlin Wilson, patient education product manager, at wilsonc@ada.org.
CDT Licensing & Permissions
To order CDT and the CDT Coding Companion, visit ADAstore.org.
A list of CDT codes in Excel format is available only to companies who use CDT commercially.
ADA members may call the ADA Third Party Payer Concierge at 312.440.2500 with coding questions, or email dentalcode@ada.org. To learn more about CDT and its Code Maintenance Committee (CMC), click here.
While buying the manual each year is not a requirement, you may be more likely to experience rejected insurance claims if you don’t keep up with new, deleted and revised codes. CDT contains the complete list of all CDT codes plus full descriptors of the codes, which are usually not included in practice management software.
CDT consists of the complete CDT codes, along with their nomenclature and descriptors. The CDT Companion is a training tool to help dentists and their teams improve coding skills. It contains coding scenarios and explanations, along with coding Q & A and other supplementary information to increase your coding knowledge.
The ADA Complete HIPAA Compliance Kit includes two components:
They are designed to be used together. We recommend using the training program before you begin developing your HIPAA compliance program. It contains two levels, one for dental team members who will be designing the program and one for staff to educate them on the basics of HIPAA compliance.
The ADA Complete OSHA Compliance Kit includes two components:
This kit helps you train employees, draft an exposure control plan, meet the requirements of the Globally Harmonized System for hazard communication and keep records of your staff training and compliance efforts.
Please note COVID-19 implications are not included in this edition.
OSHA requires that staff receive annual training on the bloodborne pathogens standard for the following team members:
Besides the bloodborne pathogens standard, there is no requirement for annual OSHA and HIPAA training. However, we strongly recommend not only conducting annual OSHA and HIPAA trainings for the safety of your practice, but also documenting these activities in case you are audited. Forms for this purpose are provided in both the HIPAA and OSHA manuals.
The e-books contain instructions for digital access so you can download the resources.
Access instructions for e-books are typically printed on the inside front cover of your book. If you ordered directly from ADA Store, you will receive an email confirmation that includes a link to the e-bookshelf and your e-book.
Log in with your user ID (typically your ADA number or email address) and your password. If you need assistance, call an ADA Member Service Advisor at 800-947-4746.
We would love to see your high-resolution photos on just about any dental scenario. Email a sample image to Caitlin Wilson, patient education product manager, wilsonc@ada.org. Photos should be in crisp focus and at least 300 dpi (file size is typically 1 MB and up). If chosen, you will receive written photo credit on each product where the image is used.
The ADA receives many requests to sell books from individuals each year. Unfortunately, we are unable to accommodate these requests and cannot sell the books in a manner that is successful for either the author or the ADA. We encourage you to take advantage of the many internet marketplaces who cater to self-publishers.
From time to time, ADA Store is able to donate surplus brochures. Priority is given to dental nonprofits and charities in Chicago and Illinois. Email a request to store@ada.org and we’ll put you on our list to be notified when donations are available.