Boost your dental team’s on-the-job training with new ADA training program
The ADA’s Patient Service Coordinator program upskills and onboards administrative team members with the foundational knowledge and skills to thrive from the start in a practice setting.
In a curriculum of 17 interactive eLearning courses tailored for Dental Patient Service Coordinators (D-PSCs), participants learn clinical and administrative fundamentals and apply them in real-world scenarios that directly relate to their job.
Learning that fits busy schedules
The flexibility of online learning allows learners to set their own pace.To complete the program, participants can expect to spend an average of one to three hours over the course of a month.
Gain a toolkit for continued learning and workplace success
After completing the program, learners will have a toolkit of just-in-time resources, templates, and guides to use while on the job.
Course Topics
- Introduction to Dentistry
- Dental Team
- Dental Specialties
- Dental Anatomy and Terminology
- Dental Procedures
- Scheduling
- Interdisciplinary Communication
- Continuity Of Care
- Dental Team Huddle
- Insurance Billing and Basics
- Intro To CDT Dental Coding
- Third-Party Financing
- Collections and Accounts Receivable
- Minimizing Conflict
- Intro To Infection Prevention and Control
Training from a trusted provider
The ADA recognizes this curriculum as 20 credit hours of ADACERP education. Designed to supplement on-the-job training for the dental team, variation and time commitment are dependent on prior skillset and the completion of supplemental readings and activities.