Upskill your dental team with new ADA training program
Looking to equip your front office team for success? ADA’s Dental Patient Service Coordinator program is perfect for training new and current coordinators. It's a win-win for both the practice and the individual – the office knows their D-PSC is ready for anything and the person gets a solid introduction into how dentistry works, giving them the confidence to excel right away in a practice setting.
What's the Patient Service Coordinator program?
The ADA's Patient Service Coordinator program upskills and onboards administrative team members with the foundation knowledge and skills to thrive from the start in a practice setting. Through 17 interactive e-learning courses, participants learn clinical and administrative fundamentals and how to apply them in real-world scenarios. Upon successful completion of the program, participants can earn a certificate.- make patients feel welcome when they visit and communicate with professionalism and empathy.
- verify insurance coverage, process claims, collect payments and manage billing.
- learn dental terminology, coding and critical compliance requirements.
- utilize practice management software and electronic health record systems to keep patient records accurate.
- manage the appointment book, handle cancellations and support a timely workflow between the front desk and clinical staff.
- and much more.
What's the time commitment?
The flexibility of online learning allows learners to set their own pace.
To complete the program, participants can expect to spend about 2-5 hours a week over 1-2
months.
What else do learners get?
After completing the program, learners will have a toolkit of resources, templates, and guides to use while on the job – everything they need for success from Day 1 of being a D-PSC.
Course Topics
- Introduction to Dentistry
- Dental Team
- Dental Specialties
- Dental Anatomy and Terminology
- Dental Procedures
- Scheduling
- Interdisciplinary Communication
- Continuity Of Care
- Dental Team Huddle
- Insurance Billing and Basics
- Intro To CDT Dental Coding
- Third-Party Financing
- Collections and Accounts Receivable
- Minimizing Conflict
- Intro To Infection Prevention and Control
Training from a trusted provider
The ADA recognizes this curriculum as 20 credit hours of ADA CERP® education. Designed to supplement on-the-job training for the dental team, variation and time commitment are dependent on prior skillset and the completion of supplemental readings and activities.