Few challenges strike as much fear in a dentist’s heart as the need to talk to a patient who was harmed by their dental care. In this recorded webinar, national experts share best practices for communicating with patients who have been harmed by their dental care and describe how these skills reinforce the key behaviors needed to support patients and drive learning in dentistry.

By the conclusion of this webinar, attendees will be able to:

Identify three steps they can take today to enhance a culture of patient safety in their practice
Explain three reasons why transparency is essential to a culture of safety
Describe the critical communication skills required to respond effectively when patients are harmed by their dental care.

Presented by the ADA’s Council on Advocacy for Access and Prevention (CAAP).

American Dental Association on-demand webinar
The information contained in this program was current as of January 2022.

Course reviewed: 2024

Julie Morath RN, MS, CPPS

Appearances

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